P.O. Box 925
Saugus, MA 01906NO RETURNS ACCEPTED WITHOUT RETURN AUTHORIZATION NUMBER.
PLEASE CONTACT US BEFORE RETURNING ANY ITEM.
***Defective items that need to be sent back to manufacturer for repair will require a check for $12 to cover shipping both ways. This only applies to items beyond the 14 day period.Toll Free: (888)221-5498
Hours: Mon-Fri 9am-5pm EST
BugOut USA Info/Policies
Shipping fees will be based on zip code and delivery method chosen (Fedex, UPS, USPS). On occasion we may have to change the requested shipping method due to restrictions with the carrier chosen (lithium battery restrictions) You will see your actual shipping fees after entering the "ship to" information.
Only Massachusetts residents will be charged 5% sales tax. US Shipping is free for all orders over $49.99 and $5 flat fee for orders $49.99 or under.
International customers now have a choice of Global Express Insured, Global Priority Insured, Global Express Not Insured, and Global Priority Not Insured. You may also choose 1st Class Air Mail, which CANNOT be insured or tracked, but is the least expensive shipping option. If you do not request insurance for your items, WE WILL NOT be responsible for lost or stolen items. Insurance will only cover lost items during transit. If items are lost/stolen once delivered, insurance will not cover this loss.
If you select insurance, your items will be shipped via USPS Global Express Insured or Global Priority Insured. Additional fees for insurance may be required for heavy items.
BugOutUSA.com will accept returned items because your satisfaction is important to us. If an item doesn't meet your expectations, return it within 14 days, and receive a replacement or refund. The following items may only be exchanged: LED Drop-In Modules, LED Flashlights, and certain replacement bulbs. Custom made or limited edition items such as Custom-Made Knives, Custom-Made Flashlight, Limited Edition Flashlights, and Custom Imprinted items cannot be returned/exchanged. All knife sales are final and cannot be returned/exchanged. Batteries and/or chargers cannot be returned.
There is a 20% Restock Fee for any non-defective merchandise returns.
All Items must be in original box and in new and unused condition. Used items cannot be returned/exchanged. We will credit your original method of payment, excluding shipping and handling charges. If you received free shipping we will deduct our cost of shipping before crediting back your refund. The Purchaser is responsible for insuring any product so returned and assumes the risk of loss during shipping. Excessively worn, customer-damaged items, or LED flashlight returns due to unsatisfactory tints are not acceptable returns. If you still have questions, please email our Customer Service Department at firstname.lastname@example.org
**Knowingly and/or purposely damaging any item to surpass our return policies is illegal and considered US Postal Service fraud (18 USC 1341, 1342 & 1345; 39 USC 3005 & 3007). We report any cases of suspected postal fraud to the United States Postal Fraud Division and will prosecute to the fullest extend of the law.
Important Legal Information
All knives will only be sold to persons over 18 years of age. It is your responsibility to know the laws of your state so please check all local laws before ordering. All knives will be sent via Fedex or UPS and will require the signature of an adult.
BugOut USA cannot know all of the United States or International restrictions for our products. Therefore, we do not warrant that you may legally purchase, own or carry specific products offered in our catalogs. Many states and provinces prohibit carrying concealed weapons and you must be guided by local laws regarding a concealable weapon. These products include, but are not limited to, chemical sprays, slingshots, air guns, paintball guns, knives, stun guns, starter pistols, bows, crossbows and other items. When you place an order with us for products that may have restrictions, you warrant to us that you are a legal adult without legal disabilities and are in compliance with local, state and federal laws.
Occasionally, there may be misprints or errors in our print and online catalogs. BugOutUSA.com reserves the right to correct the misprint or withdraw the offer. Specifications, colors, legal restrictions, prices and availability are subject to change at any time without notice. It may be necessary to substitute an item with a product of equal or better quality and value that varies slightly from our print and online catalog description.
Drop-In Module Lifetime Guarantee:
If your BOGUSA Drop-In Module ever fails due a manufacturing defect we will replace it(PERIOD)! Any Drop-in module returned to us within 30 days will be covered under warranty and replaced free of charge. There is a $8.00 shipping and handling fee after 30 days for US customers. International customers may be charged additional shipping fees.
The Purchaser is responsible for insuring any product so returned and assumes the risk of loss during shipping. Damage to the drop-in module resulting from abuse, misuse, or modification is not covered by our warranty and voids any and all warranties/guarantees. The finish is also not warranted. If at the time of replacement there is not a direct replacement, we reserve the right to substitute your module with something of similar value. This life-time guarantee only applies to the original purchaser of the module. No returns/exchanges accepted without proof of purchase.
All JETBeam products are warranted for quality and defects. Any malfunctioning products can be exchanged for replacement from your local distributor/dealer within the first 14 days after receipt. This product has a free warranty repair service within 18 months from the date of purchase. The warranty is nullified/void in any of the following circumstances:
1.The product(s) is/are broken down, reconstructed and/or modified under unauthorized conditions or persons.
2.The product(s) is/are damaged through incorrect use or operation and not following manufacturers recommendations.
3.The product(s) is/are damaged by leakage of batteries.
Details of warranty service, please contact regional distributor/dealer or send email to